Lucidworks maintains a comprehensive cybersecurity program designed to protect the confidentiality, integrity, availability, and privacy of our systems as well as the data we handle. Our security framework is built on industry-leading practices and risk management principles to ensure that every component of our technology and operations is guarded against potential threats.
To describe key aspects of our security posture, we have chosen to highlight the specific controls and measures we emphasize when engaging with our own third-party service providers. We invite you to use this Trust Center to learn about our security posture and request access to relevant security documentation.
Documents
Highmark
Avery Dennison
Cisco
Morgan Stanley
Red Hat
Lenovo United StatesPenetration Testing
Lucidworks has completed its annual penetration test for the Lucidworks Platform, including the SaaS Platform, Lucidworks AI, Commerce Studio, Analytics Studio, Agent Studio, and Signals Beacon. The test was performed by Trusted Sec who identified zero (0) Critical-Severity findings, zero (0) High-Severity findings, zero (0) Medium-Severity findings, and three (3) Low-Severity findings during the course of the engagement. For additional details, refer to the Lucidworks Platform Application Assessment Exec Summary Report in the Reports section above.
Compliance
Our ISO/IEC 27001:2022 certification testifies to Lucidworks' ongoing commitment to upholding the highest information security management standards and validates our systematic approach to safeguarding sensitive information.
The 2025 Lucidworks ISO 27001:2022 report and certificate, which were issued by Sensiba with zero nonconformities and OFIs, are now available for download.
We are pleased to announce that Lucidworks has successfully completed a SOC 2 Type 2 audit, performed by Sensiba LLP, for the period May 2, 2024, to May 1, 2025. The report is relevant to the Trust Services Criteria of Security, Availability, and Confidentiality and is in scope for the Lucidworks Platform, including Lucidworks Search (previously Managed Fusion), Fusion, Lucidworks AI, and Lucidworks Studios. The report was issued with an unqualified, favorable opinion from the auditors. The new SOC 2 Type 2 report is now available for download.